Perfect Balance – QuickBooks Data & Support Services
At Perfect Balance, we are committed to delivering high-quality QuickBooks-related services including data migration, data recovery, software setup, and consulting. Your satisfaction is important to us, and we strive to ensure that every service we provide meets your expectations. However, we understand that circumstances may arise where a refund is requested.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service was not delivered due to an error or issue on our part.
- The service delivered was not as described or did not meet the agreed-upon scope.
- A request for cancellation was made before work began on your project.
- A duplicate payment was made in error.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- If the requested work has been successfully completed or delivered.
- Partial completion of services where the issue lies outside of our control (e.g., corrupted files, third-party software limitations).
- Change of mind or incorrect information provided by the client.
- Delays or issues caused by lack of cooperation, communication, or delayed responses from the client.
- Services involving custom or technical work, once the work has commenced.
Refund Process
To request a refund, please email us at [your support email] with:
- Your full name and company name
- Date of purchase
- Description of the service
- Reason for the refund request
All refund requests must be made within 7 days of the original service date. We aim to review and process valid refund requests within 5–7 business days.
Contact Us
For questions regarding this policy or to submit a refund request, contact:
Perfect Balance
Email: info@qbsupport.tech
Phone: + 1 901 5574464
Website: https://qbsupport.tech/